Family-run since 2016, personal from the start.
Kenny and Carla Massey started the business in 2016, originally trading as First for Hot Tubs. Ten years later, they're still running the company together, although it's grown considerably from those early days.
In 2019, they rebranded as Hot Tubs Oxfordshire and opened the Bicester showroom, giving customers somewhere to see and experience the products before making a decision. Over the years, the range has expanded beyond hot tubs to include swim spas, saunas, steam rooms and other home wellbeing products. The team has grown too, along with our installation and aftercare services.
Today, Hot Tubs Oxfordshire is a multi-award-winning business, but it remains family-run, with Kenny and Carla continuing to play an active role in its day-to-day operation.
THE PEOPLE BEHIND HTO
Meet the people who make it personal.
From the people welcoming visitors to our showroom and helping them explore their options, to the engineers installing and maintaining their equipment, everyone has a part to play in the experience we provide.
We're proud of the team we've built and the care they put into their work. They're the people our customers get to know, rely on and come back to, often over many years.
Recognition we're proud of.
Over the past ten years, we've been fortunate to receive recognition from both our customers and the wider industry.
We've twice been named UK Pool & Spa Retailer of the Year, alongside awards recognising the work of our engineers and the quality of our installations.
But the feedback we receive from customers matters just as much to us. Their reviews tell the story of their experiences with our team, from choosing their products to enjoying and looking after them at home.
“We really appreciate the aftercare support and on- going maintenance services.”
“I was listened to rather than spoken at”
“The entire process was smooth, and their attention to detail made the experience seamless.”
