Where it began
Our story so far
Hot Tubs Oxfordshire started life as 1st 4 Hot Tubs Ltd in 2016, when founders Kenny and Carla Massey entered the wellness industry with a vision to offer honest advice, quality products, and exceptional customer care.
After three successful years of growth, the business rebranded as Hot Tubs Oxfordshire and opened its premium showroom in Bicester in April 2019, marking the start of a new chapter.
Since then, the company has gone from strength to strength, expanding the product range beyond hot tubs, growing the team, earning hundreds of five-star reviews, and receiving multiple national awards year after year.
Our Values
Family
Honesty
Equality
Professionalism
Quality
Customer care
Multi Award Winning
The awards just seem to keep coming.
Over the years, we have picked up awards from UK Pool & Spa, the Oxfordshire Business Awards, Marquis, WhatSpa, BizX, and others.
We are particularly proud of having been named UK retailer of the year and Spa Team of the Year (in 2021 and 2023 respectively).
However, of all the accolades we have amassed over time, what we are really most proud of is the praise heaped on us by customers.
Loved by our customers
Our reputation with our customers might well be the thing we are most proud of.
All of us have become part of the Hot Tubs Oxfordshire family because we all believe that what the company does is worthwhile and makes a positive impact on people’s lives.
All of our customers would agree that their lifestyle has definitely improved as a direct result of what we have done for them – our abundance of overwhelmingly positive reviews bears testimony to this.
And because we see this change, it galvanises us to provide future customers with the best products and service possible.
