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Service

Callout & Repair.


Your spa should be a sanctuary—not a headache.

We specialise in diagnosing and repairing the hot tubs and swim spas we supply, with trained technicians and genuine parts to ensure reliable, long-term performance.

When something isn’t working as it should, our experienced team provides prompt, professional support with clear guidance at every stage.

Trusted Technical Expertise


hot tubs workers fixing hot tub

We specialise in the models we supply, with manufacturer training and direct parts access that allow us to diagnose faults quickly and repair them properly.

fixing hot tub

We carry a wide range of genuine parts in-house, reducing delays and helping us resolve many issues on the first visit wherever possible.

checking hot tub

As a BISHTA-accredited retailer, we operate to recognised industry standards, giving you confidence that work is carried out safely and professionally.

checking list, hot tubs Oxfordshire van

Our reputation is built on long-term customer relationships, responsive support and clear communication from diagnosis through to completion.

Common Repairs We Handle


  • Pump failures & heater errors (OH, DRY, FL1 codes)
  • Leaks in pipes, shells, or fittings
  • Electrical faults (tripping circuits, sensor/PCB issues)
  • Poor heating or water flow
  • Filter blockages & jet malfunctions

How It Works


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    Call Us: Describe the issue – we’ll advise immediate steps.
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    Diagnose: Our technician identifies the fault with transparent pricing.
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    Approve: No work begins without your agreement.
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    Repair: Most fixes completed in one visit.

Callout Fees
(Miles are calculated from our showroom Postcode OX26 4SS):

DistanceFee
<5 miles
£120
6-15 miles
£168
16-25 miles
£210
26-35 miles
£250
36-45 miles
£299

Emergency Repairs:

What to Do


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    Tripping electrics?
    Turn off power at the mains.

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    Leaking water?
    Avoid using the tub to prevent damage.

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Prevent Future Issues


Extend your hot tub’s lifespan with our BISHTA-approved maintenance plans. Regular servicing catches minor faults early, saving you money long-term.