Callout & Repair.
We specialise in diagnosing and repairing the hot tubs and swim spas we supply, with trained technicians and genuine parts to ensure reliable, long-term performance.
When something isn’t working as it should, our experienced team provides prompt, professional support with clear guidance at every stage.
Trusted Technical Expertise
We specialise in the models we supply, with manufacturer training and direct parts access that allow us to diagnose faults quickly and repair them properly.
We carry a wide range of genuine parts in-house, reducing delays and helping us resolve many issues on the first visit wherever possible.
As a BISHTA-accredited retailer, we operate to recognised industry standards, giving you confidence that work is carried out safely and professionally.
Our reputation is built on long-term customer relationships, responsive support and clear communication from diagnosis through to completion.
Common Repairs We Handle
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Pump failures & heater errors (OH, DRY, FL1 codes)
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Leaks in pipes, shells, or fittings
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Electrical faults (tripping circuits, sensor/PCB issues)
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Poor heating or water flow
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Filter blockages & jet malfunctions
How It Works
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Call Us: Describe the issue – we’ll advise immediate steps.
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Diagnose: Our technician identifies the fault with transparent pricing.
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Approve: No work begins without your agreement.
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Repair: Most fixes completed in one visit.
Callout Fees
(Miles are calculated from our showroom Postcode OX26 4SS):
| Distance | Fee |
|---|---|
<5 miles | £120 |
6-15 miles | £168 |
16-25 miles | £210 |
26-35 miles | £250 |
36-45 miles | £299 |
Emergency Repairs:
What to Do
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Tripping electrics?
Turn off power at the mains. -
Leaking water?
Avoid using the tub to prevent damage.