HOT TUB & SWIM SPA MAINTENANCE PLANS

A simpler way to look after your spa.

Whether you’re happy handling most of the maintenance yourself or would rather leave more of it to us, there’s a plan to suit.

Our maintenance plans give you regular visits from our technicians, with the cost spread across the year. Choose an annual service or more frequent help with draining and cleaning, backed by advice from a team that knows your spa.

Find your plan

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The benefits

Why choose a maintenance plan?

Keeping on top of maintenance is easier when there’s a plan in place. You know what’s included, what it costs and how often we’ll visit. We book your visits in advance, send you a reminder beforehand and give plan holders priority when arranging appointments.

Help with the bigger jobs

Even if you’re comfortable testing the water and cleaning filters, a thorough service reaches the pipework and equipment that need attention too. With Complete Care, we also handle drain-downs and cleaning between annual services.

Keeping your spa in good condition

Cleaning the pipework helps remove the build-up that routine water care alone may leave behind. Equipment checks give us a chance to spot wear or leaks early, helping you look after your spa for the long term.

Spread the cost

Pay by regular Direct Debit, rather than paying for each included visit in one go. We’ll confirm the price for your spa and location before you join, so you know what to expect.

Someone to ask

Regular visits help us get to know your spa and give you a chance to ask questions. If something isn’t working as you expect between visits, you can get in touch for advice on what to do next.

Ask about a plan

Flexible, Affordable Care

Which plan is right for you?

The difference between the plans is how often you’d like us to visit. Both include an annual service. Complete Care also includes visits to drain and clean your spa during the year.

Whichever plan you choose, you’ll still need to test and treat the water and clean your filters between visits.

Complete Care Plan

The ultimate hassle-free solution

Your annual service, plus maintenance visits to help with the bigger cleaning jobs.

Complete Care suits you if you’d rather we handled the drain-downs and thorough cleaning throughout the year. It includes the annual service detailed below, with additional maintenance visits between services.

How often will we visit?

Hot tubs without a salt system: four visits per year, comprising one annual service and three maintenance visits.
Hot tubs with a salt system: two visits per year, comprising one annual service and one maintenance visit.
Swim spas: two visits per year, comprising one annual service and one maintenance visit.

For a dual-temperature swim spa, please contact us for a quote.

Each additional maintenance visit includes:

Flush the pipework, drain the spa, then clean and polish the shell
Clean the cabinet, headrests and cover
Rinse the filters and check whether replacement is needed
Start refilling the spa

Replacement filters, parts and consumables are charged separately.

Pricing :

Distance from Bicester	Hot Tub Salt system ^{2 visits}	Hot Tub Non-Salt ^{4 visits}	Swim Spa ^{2 visits}
< 5 miles	£48	£97	£74
6-15 miles	£53	£106	£86
16-25 miles	£59	£119	£93
26-35 miles	£67	£135	£102
36-45 miles	£75	£150	£111

Payments are taken by Direct Debit.

Beyond 45 miles? Contact us for a quote for your location.

Enquire about Complete care

Annual Service

One service visit each year, with the everyday water care and cleaning left to you.

This plan suits you if you’re happy managing routine upkeep and water changes, but want a technician to carry out the annual deep clean and equipment checks.

Your annual service includes:

Flush the pipework to help remove biofilm, then fully drain the spa
Thoroughly clean the shell
Deep-clean the filters, or replace them if needed at an additional cost
Clean and treat the cover and pillows
Inspect the heater, pumps, ozonator, wiring and gaskets
Carry out electrical checks on the main components and inspect the pipework for leaks
Start refilling the spaStart refilling the spa

Replacement filters, parts and consumables are charged separately.

Enquire about an annual service

Pricing:

Distance from Bicester	Hot Tub	Swim Spa
< 5 miles	£24	£37
6-15 miles	£26	£43
16-25 miles	£29	£46
26-35 miles	£33	£55
36-45 miles	£37	£55

All payments are made by Direct Debit.

Beyond 45 miles? Contact us for a quote for your location.

Your options

A maintenance plan or one-off visits?

If you’re an existing Hot Tubs Oxfordshire customer, you can book servicing and maintenance visits individually or join a plan for ongoing care.

One-off visits let you book and pay as you need them. On a plan, we arrange your included visits in advance, remind you before each appointment and spread the cost across the year.

We’ll help you compare the options for your spa and explain exactly which visits your plan includes.

Helping you choose

What happens when I join?

Get in touch

Fill in the enquiry form or talk to our team. We’ll ask about your spa, any known issues and what sort of help you’d like with its maintenance.

Choose your plan

We’ll talk you through the options, explain what each includes and confirm the price and timing of your first visit before you decide.

A wrapped hot tub on a specialist trailer being delivered by one of the Hot Tubs Oxfordshire vans

Set up your plan

Once you’re happy, we’ll arrange your Direct Debit and confirm your payment schedule and the visits included in your plan.

Book your visits

We’ll book your visits in advance and send a reminder beforehand. If a proposed date doesn’t suit you, we can arrange another.

If you would like to find out more about our buying process then get in touch on the link below:

Maintenance enquiry form

good to know

Your questions answered

How often will you visit?

The Annual Service Plan includes one visit per year. Complete Care includes four visits per year for hot tubs without a salt system, or two visits per year for hot tubs with a salt system and swim spas. One of those visits is the full annual service.

What if my annual service is due now?

You can still join a plan. We’ll carry out the service due now at the plan rate, which you’ll pay upfront. Your regular four-weekly payments will cover your next annual service. We’ll confirm both amounts and your first payment date before you sign up.

Do I still need to look after the water?

Yes. You’ll still need to test and treat the water, clean your filters and carry out routine checks between our visits. Complete Care takes care of more of the draining and cleaning, but it doesn’t replace everyday water care.

Can I cancel my plan?

Yes, you can cancel at any time if the plan no longer suits you. Payments already made are not refunded, and your future plan payments will stop.

What if I need help between visits?

Get in touch and tell us what’s happening. We’ll advise whether we can help remotely or if a technician needs to visit. Plan holders receive priority booking, but callouts and repairs are charged separately.

Are parts and chemicals included?

Replacement filters, parts, chemicals and salt-system cartridges are charged separately. Plan holders receive 10% off chemicals and filters.

Can I join if I bought my spa elsewhere?

Yes. You can enquire about a plan for almost any brand, and you don’t need an assessment to join. If it’s a model we haven’t worked on before, we’ll let you know if sourcing parts may be difficult.

Do I need to do anything before a visit?

We’ll tell you how to prepare when we arrange the appointment, including what access we need and whether your spa should be full and running.

Will my spa be ready to use when you leave?

Our visits include starting the refill. Refilling, heating and getting the water ready for use may continue after our technician leaves. We’ll explain what you need to do next.

Can I change plans?

Yes. If you’d like to move between Annual Service and Complete Care, we’ll arrange the change and confirm your new visit dates and any change to your Direct Debit payments.

Custom Plans for Holiday Parks & Commercial Spas

A spa used by paying guests needs a different approach to maintenance. Contact us to discuss your property, how the spa is used, and the care you need, so we can prepare a suitable proposal.

Commercial arrangements can include chemical bundles and 24/7 emergency callouts. These are tailored to the property’s requirements and priced on application.

Discuss commercial maintenance

“Ross from Hot Tubs Oxford has been servicing and cleaning our hot tub for some time now, and we couldn’t recommend him more highly. He comes out quarterly, driving an impressive 2.5 hours each way to reach us, and always does an exceptional job. His work is thorough, with an incredible attention to detail, leaving our tub spotless every time. Ross is not only professional but also approachable, always happy to offer advice and take the time to explain things clearly. He’s a lovely guy and a real credit to his profession. If you’re looking for reliable, top-quality service, Ross, Kenny and the team are excellent.”

Georgina St Marthe