acclaimed aftercare

More Than a Purchase. A Partnership.

We’re with you for the long run - because great aftercare is the heart of what we do.

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Aftercare That Goes Beyond Expectations

You didn’t just invest in a wellness product - you invested in your lifestyle. And we’re here to protect that.

From the moment your hot tub is installed, our commitment to you only deepens. We’ve built our Aftercare service around what matters most: simplicity, trust, and total peace of mind.

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“Most companies focus on the sale - then disappear. For us, that’s just the start. Aftercare is where trust is built, and where we truly show our value.

We’re here for our customers, not just on day one, but for every year that follows. That’s what sets us apart and we're proud of that.”

Carla Massey, CEO and co-founder

Our In-House Team

Making Spa Ownership Effortless

Our aftercare services are designed to make owning a hot tub stress-free and enjoyable from day one. With a dedicated in-house team, you're supported by experts who genuinely care.

Expert Support, 7 Days a Week - Speak directly with our in-house team - no call centres, just real people who know your setup.
Servicing & Complete Care Plans - Our in-house technicians are available for Complete Care maintenance plans and health checks, ensuring your spa stays in excellent condition.
Flexible Service Plans - Choose a care plan that suits your lifestyle and usage - we’ll take care of the rest.
Water Care & Balancing - Get expert help keeping your water crystal-clear and perfectly balanced. Advice is always just a call away, any day of the week.
Relocation & Seasonal Prep Services - Whether you’re moving house, reopening your spa in spring, or closing it down for winter, we’ll make sure it’s properly cared for every step of the way.

Our team

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Meet the team

Our Values

Family

Honesty

Equality

Professionalism

Quality

Customer care

Our Vision

To provide better health and wellbeing to homes across Oxfordshire and beyond.

Our Mission

To become the most trusted provider of wellbeing equipment through unbiased advice, an unparalleled buying experience, and the best aftercare in the sector.

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Multi Award Winning

The awards just seem to keep coming.

Over the years, we have picked up awards from UK Pool & Spa, the Oxfordshire Business Awards, Marquis, WhatSpa, BizX, and others.

We are particularly proud of having been named UK retailer of the year and Spa Team of the Year (in 2021 and 2023 respectively).

However, of all the accolades we have amassed over time, what we are really most proud of is the praise heaped on us by customers.

Loved by our customers

Our reputation with our customers might well be the thing we are most proud of.

All of us have become part of the Hot Tubs Oxfordshire family because we all believe that what the company does is worthwhile and makes a positive impact on people’s lives.

All of our customers would agree that their lifestyle has definitely improved as a direct result of what we have done for them – our abundance of overwhelmingly positive reviews bears testimony to this.

And because we see this change, it galvanises us to provide future customers with the best products and service possible.

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